Frequently Asked Questions

I am having troubles checking out my order or making a payment?

Please leave me a message HERE, or phone me at 604-815-8510, and I will respond to you asap Monday - Thursday from 9am to 3pm, to help you put your order through.

What are the gifting studio hours?

You may order online 24hrs/day, any day, from the comfort of your home or office.

Lindsay responds to emails & phone calls Monday - Thursday from 9am to 3pm.

The gifting studio is closed Friday - Sunday and all Canadian & BC Holidays.

What day will my gift be delivered?

* For Vancouver (inc. North & West), Burnaby, Squamish & Whistler:

Local gift delivery in these areas is offered Tuesday, Wednesday and Thursday with a daytime delivery window from 9am to 5pm. 

Additionally, we also offer evening deliveries in Squamish on Tuesdays & Thursdays with a delivery window from 5pm to 7pm.

*For local deliveries, please ensure you click on the calendar at check out and choose an available day and time.

* For all other locations:

Gifts are shipped out the next available shipping day Tuesday - Friday. Cut off time is 1pm PST.

Examples: If you order on a Monday by 1pm PST, then your gift will be shipped out by Tuesday. If you order Friday through Monday, then the next business shipping out day available is Tuesday.

How do I order gifts going to different addresses?

Please check out gifts separately that are being delivered to different addresses. If you are ordering 5 or more gifts and require assistance, please contact Lindsay HERE.

Can I have my gift delivered on an exact date?

• For Vancouver (inc. North & West), Burnaby, Squamish & Whistler  Exact delivery date options are available Tuesday, Wednesday & Thursdays. Simply choose one of the available delivery dates on check out. 
• Remainder of BC & Canada & Us - Your gift is sent via courier and will be delivered within the delivery time frame suggested at checkout which varies from 3 to 10 "business" days depending on destination.
   

Tip on ordering for Squamish Delivery Addresses: 

Use promo code SQUAMISH for free delivery within 10km of our Squamish gifting studio.

What address and phone number should I put for my recipient to avoid re-delivery fees?

Pure gift boxes does not deliver to P.O. Boxes as gifts are delivered via courier.

Please ensure you provide an actual physical delivery address & the recipient's phone number (not yours!) where someone will be able to receive the gift during daytime hours between 9 am to 5pm. Evening deliveries are an additional option in Squamish from 5 to 7pm on Tuesday & Thursdays. 

If your recipient resides in a condo or apartment then their phone number is required. Please DO NOT  provide your phone number in the delivery address as this may delay delivery and incur a re-delivery charge of $20.

What if no one will be home to receive the gift?

Your thoughtful gift will be left in what would be considered a safe place at their door and is no longer the responsibility of pure gift boxes. By placing an order, you have agreed to this term.

For condos & apartments etc., we are unable to leave a gift at the main doors. So make sure your provide your recipient's phone # to arrange delivery or a re-delivery fee of $20 will be charged.

Gift boxes containing liquor MUST be received by a person aged 19 years or older and will not/cannot be left at the recipient's door. So make sure your provide your recipient's phone # to arrange delivery or a re-delivery fee of $20 will be charged.

Can I choose what liquor brand I wish to include in the gift box?

We ONLY offer the 2 choices of wine and craft beer that are available as an option to add onto your gift box and do not offer pick up of other specific brands or choices of liquor. We are legally not allowed to advertise the liquor brand but they are very well received brands.  You may contact us HERE if you wish to ask which brands it is that we offer. 

*Liquor is purchased on behalf of the customer/client and includes a $15 pick up and delivery service cost. 

Substitutions:

We work with small local businesses & local makers. On a rare occasion, due to supply, a substitution may be required. Pure gift boxes reserves the right to substitute, of equal, or greater value. You will be contacted prior to your gift being delivered to accept the substitution.

Do you offer refunds?

Due to the time and care put into curating each individual gift, pure gift boxes does not offer refunds once the gift has been curated, shipped or delivered. If an item arrives broken, please email a photo within 1 week of receiving the gift to arrange for a replacement of the individual product. Email puregiftboxes@gmail.com